Privacy Policy — Cain's Bedding & Waterbeds
Effective date: June 25, 2026
Cain's Bedding & Waterbeds ("we," "us," or "our") operates cainsbeddingandwaterbeds.com. This policy explains what information we collect, how we use it, and your rights.
What information we collect
Information you give us: When you place an order, create an account, request a quote, or contact us, we collect information such as your name, email address, phone number, billing and shipping address, and payment information (processed securely through Shopify Payments — we never see or store your full card number).
Information collected automatically: When you visit our site, we automatically collect certain technical information including your IP address, browser type, pages viewed, time on site, and referring URL. We use cookies and similar tracking technologies for this purpose (see Cookies section below).
Information from third parties: We may receive information about you from third parties such as Google Analytics (site traffic), Google Ads (ad performance), and Shopify (order processing). These services have their own privacy policies.
How we use your information
We use the information we collect to:
- Process and fulfill your orders, and send order confirmations and tracking updates
- Respond to your questions, quote requests, and customer service inquiries
- Manage your account and order history
- Send transactional emails (receipts, shipping notifications, return updates)
- Send promotional emails and offers, if you've opted in (you can unsubscribe anytime)
- Improve our website, catalog, and customer experience
- Detect and prevent fraud
- Comply with legal obligations
We do not sell your personal information to third parties. We do not use your information for automated profiling that produces legal or similarly significant effects on you.
Cookies
We use cookies (small text files placed on your device) and similar technologies to:
- Keep items in your cart between visits
- Remember your login session
- Understand how customers use our site (via Google Analytics)
- Measure ad performance (via Google Ads)
You can control cookies through your browser settings. Disabling cookies may affect some site features such as the shopping cart. We do not respond to "Do Not Track" browser signals at this time.
How we share your information
We share your information only as necessary to operate our business:
Service providers: We work with companies that help us run our store, including Shopify (e-commerce platform and payment processing), Vercel (website hosting), Google (analytics and advertising), Sentry (error monitoring), and shipping carriers (UPS, FedEx, freight carriers). These parties receive only the information needed to perform their services and are not permitted to use it for other purposes.
Legal requirements: We may disclose your information if required by law, court order, or to protect the rights and safety of Cain's Bedding & Waterbeds, our customers, or others.
Business transfers: If we sell or transfer all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change.
We do not sell, rent, or trade your personal information to marketers or unrelated third parties.
Data retention
We retain your order and account information for as long as your account is active and for a reasonable period afterward to fulfill our legal, tax, and business obligations. You may request deletion of your account and personal information at any time (see Your Rights below) subject to any retention required by law.
Your rights (Illinois residents and others)
Access: You can request a copy of the personal information we hold about you.
Correction: You can ask us to correct inaccurate information.
Deletion: You can ask us to delete your personal information. We'll honor this request subject to any legal obligations that require us to retain certain records.
Opt-out of marketing: You can unsubscribe from our marketing emails at any time using the unsubscribe link in any email, or by contacting us directly. Opting out of marketing does not affect transactional emails (order confirmations, shipping notices).
Account information: You can update your account details by logging in to your account at cainsbeddingandwaterbeds.com.
To make any request, contact us at the information below. We will respond within 30 days.
Children's privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.
Security
We take reasonable technical and organizational measures to protect your information, including SSL/TLS encryption on all pages, secure payment processing via Shopify Payments (PCI-DSS compliant), and access controls on our systems. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Third-party links
Our site may contain links to third-party websites (manufacturer sites, social media, etc.). This policy does not apply to those sites. We encourage you to review the privacy policies of any third-party site you visit.
Changes to this policy
We may update this policy from time to time. When we do, we'll update the effective date at the top of this page. For significant changes, we'll notify you by email or by a notice on our website.
Contact us
For privacy questions, requests, or concerns:
Cain's Bedding & Waterbeds 700 N. Delmar Ave, Hartford, IL 62048 Phone: (877) 474-9196 Email: cainsbeds@cainsbeddingandwaterbeds.com
Questions about this policy? Call (877) 474-9196 or visit the Hartford, IL showroom.